FREQUENT ASKED QUESTIONS ( FAQ'S)
How do I contact customer service?
Call us on 02 8957 5866 , Mon-Fri, 9am- 5pm, Sydney time AEST. Private message us on facebook or email us at sweetservice@stelly.com.au
Do you have any brick and mortar stores?
Yes, we have 1 store located in Central Coast, NSW.
What if I have seen something in store but I cannot find it online?
We strive to offer our full range online; however, some items may sell out due to high demand..
If you need assistance purchasing an item, please contact customer service.
The item I want to purchase is sold out online, is it available in store?
An item marked "Sold Out" is likely to have limited availability in store.
If you need assistance purchasing an item, please contact customer service.
What payment methods does STELLY accept?
We accept Visa, MasterCard, Visa debit, PayPal and Afterpay
How secure is my credit card and personal information?
We have designed the site to be as safe and secure as possible. We use payment gateways SECUREPAY and PayPal. For more information, see our Privacy Policy.
What is Afterpay?
After you check out, the goods will be shipped to you by us. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
How do I return the items using Afterpay?
Same process is applied, click http://stelly.com.au/content/19-online-return-policy
Afterpay terms and conditions?
- Afterpay is valid for purchases up to $1000
- Payment is arranged between you and Afterpay
- First time Afterpay customers are expected to make the first payment at the time of the purchase and the remainder will be debited over the next 6 weeks
- Existing Afterpay customers will make the first payment after 14 days, with all instalments stretching over 8 weeks in total
- Afterpay will provide you with the full payment schedule as you complete the purchase (late fees apply if you fail to make a payment)
- If you make a return, Stelly will issue store credit and you are still expected to complete your payments with Afterpay
Can my delivery be sent to a PO Box?
We do accept PO Boxes or Locker Boxes for Australian orders only.
Can I track my order?
You can track your order on the Australia Post via website http://auspost.com.au/track/
You can track your order on DHL website for international order http://www.dhl.com/en.html for Express Shipping or http://webtrack.dhlglobalmail.com for Standard Shipping
What can I do if I am in love with the item that is not available in my size?
Unfortunately, some items sold out very fast.. However, we might restock the items. If you are particularly interested in an item, please contact us at sweetservice@stelly.com.au to register your interest or please Click notify when it is available on the size of the item you are interested. When the stock is coming back, a restocked email will be sent to you.
