Online Return Policy

  • If you wish to return an item, please log into your Stelly account and click HERE to submit your return request
  • Full priced items can be returned back to us for online store credit.
  • Non-returnable items: Sale or discounted items, secret deals and packs, jewellery, intimates, bodysuits, swimwear, scarf and beanies, sunglasses, beauty products, watches.
  • You will need to cover the cost of return shipping
  • Purchasing our products means you have accepted our terms & conditions. You have also accepted the possibility of a slight variation in color and size specifications. Colors may appear slightly individual monitor setting. 
  • For customer service enquiries, please email sweetservice@stelly.com.au
  • For returns enquiries, please email returns@stelly.com.au

AUSTRALIA RETURN PROCESS

 

  •       Please send your return within 14 days of receiving your item/s
  •       You will need to recover the cost of return postage
  •       If you post your return after 14 days and before 28 days, the store credit will be deducted by 20% restocking fees of the returned items( after discount code or voucher code applied)
  •       After 28 days your return will not be accepted
  •       The returned policy is applied to all credit cards, paypal and afterpay customers. Afterpay follows our returned guidelines to assist their customers with the payments.  If you make a return using Afterpay, Stelly will issue store credit and you are still expected to complete your payments with Afterpay.
  •       To avoid the queue at Australia post, simply click https://returns.auspost.com.au/stelly-clothing-pty-ltd to pay for the returned parcel at a fixed price of $8.95 and print out the label
  •       Alternatively, send your return directly back to us at:

Stelly Clothing

Suite 139, Level 2

416-418 Pitt Street

SYDNEY NSW 2000

 

INTERNATIONAL RETURN PROCESS

  •       Please send your return within 21 days of receiving your item/s
  •       You will need to recover the cost of return postage
  •       If you post your return after 21 days and before 42 days, the store credit will be deducted by 20% restocking fees of the returned items( after discount code or voucher code applied)
  •       After 42 days your return will not be accepted
  •       Please send your return directly back to us at:

Stelly Clothing

Suite 139, Level 2

416-418 Pitt Street

SYDNEY NSW 2000

Return conditions:

  •        The items must be received in original condition - unworn, unwashed, with all tags attached and no smell of ladies perfume/deodorant, no make up stains. Please take due care when trying on your order.
  •        Footwear: must return in original conditions, no marks or stains. Returns must be made with original shoes box without any postage labels placed on the box. 
  •        Please note if you damage a garment after wearing it such as button falls off, zip breaks because of wear and tear, we cannot accept garments back for return.
  •        If you use airmail (international orders) or non-express post within Australia, your parcel will be arrived at our office later than returned timeframe. Stelly has the right to refuse your parcel, your parcel will be sent back to you.
  •        We do not offer refunds unless the item is faulty or if we do not have a replacement. Postage on faulty orders will be applied as a credit to your account.
  •        We do not offer refunds for change of mind in the items or choosing a wrong size. 
  •        Non-returnable items: Sale or discounted items, secret deals and packs, jewellery, intimates, bodysuits, swimwear, scarf and beanies, sunglasses, beauty products, watches.
  • If the returned item/s does not meet the above standards, Stelly has the right to deny.

Online Store Credit

  •        Any orders made with a credit voucher are not entitled to free shipping unless you have made another $50 purchase on top of your credit voucher.
  •        You will receive an email with details of the store credit.
  •        You must have / create an account with Stelly before we can issue your store credit. 
  •        Online Store Credit issued via online can only be used online and not in store.
  •        Online Store Credit is not to be used in conjunction with any other offers. E.g. cannot be used with discount codes ‘sale25’ etc.
  •        Online Store Credit is valid for 1 year from issued date.It will expire after this period and cannot be renewed.

How to use online store credit note:

Please log into your account and enter the voucher code at check out by clicking
YOUR BAG - SUMMARY - COPY & PASTE CREDIT NOTE - NEXT

Pre - Orders

When ordering a 'pre-order' item, you must check out and pay for the order separately to other items you would like to buy. This will allow us to ship your other non pre-order items straight away. Your pre-order will then be sent after the arrival date. Estimated arrival date can be found on our website when you click on the individual items, (under product descriptions)

Gift Vouchers

Gift vouchers can be purchased via our website. We will send you an email with a gift voucher code. 

  •        The gift voucher code is valid for one year from the the purchased date. 
  •        Gift voucher will be sent to the purchaser 's email address. If you would like to give gift voucher to someone else, please send us an email sweetservice@stelly.com.au with the recipient details. 
  •        Online gift voucher can be used online only.
  •        It’s not to be used in conjunction with any discount codes or other offers.
  •        It cannot be cashed out for monetary value and can not be refundable for change of mind.  
  •        Please ensure your order is equal to or more than the value of the actual gift voucher. This does not include the shipping cost, as vouchers do not cover shipping cost. Please ensure you are also using the same account that was used to receive the voucher code made when entering it manually.
  •        If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
  •        From time to time, gift vouchers may get caught in spam filters on your email, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
  •        If you are going to return a product using the gift voucher, this will be made in the same way as the original credit note (such as onto a credit voucher ) Please note that only one gift voucher can be used per order, and that gift vouchers cannot be used in conjunction with any other offer (including but not limited to, sales and other promotions).We do not offer refund on gift voucher for change of mind. 
  •        In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift voucher purchase or redemption of that voucher on the Site, we are entitled to close your Account and/or require a different means of payment.

Faulty Items

All items are carefully inspected before being sent out to customers to guarantee a high level of quality in the garments you purchase from us.

We are happy to replace, repair, or refund in the case of a manufacturing fault or other visible faults.

It can take up to 7 business days to process refunds.

How To Return

Please post back the unwanted garments, attached with original online receipt to the following address.

Please Include:
Your Invoice 
Stelly Clothing Online
Your Order # 

Suite 139, Level 2,
416-418 Pitt St,
NSW 2000 , Haymarket

Please take care sending as items lost in the post are your responsibility and we cannot offer credit or refunds on lost parcels.